Gorgias integration
- CS
What Gorgias is
Gorgias is a customer support platform built specifically for e-commerce. It unifies email, live chat, social media, and SMS into a single inbox while pulling live order data directly from the connected store — letting support agents handle refunds and modifications without switching tools.
How we integrate Gorgias with Shopify
Gorgias connects to Shopify through its official App Store app, syncing order, customer, and product data in real time. Ecom Majesty's setup goes beyond a basic install: configuring automated rules to handle high-volume ticket types (order tracking, return requests, FAQs), mapping Shopify tags and metafields to Gorgias customer attributes for richer agent context, and wiring satisfaction surveys and revenue-impact tracking. For merchants running multiple storefronts, Ecom Majesty configures Gorgias's multi-store workspace so all queues flow into a single shared inbox.
What the work involves
- Automated rules configured for high-volume ticket types — order tracking, returns, FAQs.
- Shopify tags and metafields mapped to Gorgias customer attributes for richer agent context.
- Satisfaction surveys and revenue-impact tracking wired in.
- Multi-store workspace configured so several storefronts feed one shared inbox.
Can Ecom Majesty deliver it?
Yes — Gorgias is within our Shopify engineering scope; we scope the exact integration against your stack.
Customer support configured around your Shopify stack — automation rules, agent context, and multi-store inbox setup.
Planning a Gorgias integration?
Tell us what you're connecting and why. A 20-minute triage call scopes the integration against your real stack — no guesswork, no agency handoff.