Inretrn integration

What Inretrn is

Inretrn is a returns-management platform that automates the reverse-logistics flow for e-commerce retailers — handling return requests, carrier label generation, refund triggers, and customer communications in a single workflow rather than inside a support inbox.

How we integrate Inretrn with Shopify

Inretrn connects to Shopify via API to read order and fulfilment data and write back refund or exchange outcomes. Ecom Majesty's integration work covers setting up the Shopify webhook subscriptions that trigger return eligibility checks, configuring the return window and product-eligibility rules inside Inretrn, and ensuring refund status updates flow back to Shopify Orders in a way that keeps customer-facing order history accurate. Where the brand uses a third-party helpdesk (Zendesk, Gorgias), Ecom Majesty also wires Inretrn's status events into the support ticket context so CS agents have the return state visible without switching tools.

What the work involves

• Shopify webhook subscriptions set up to trigger return-eligibility checks.
• Return window and product-eligibility rules configured inside Inretrn.
• Refund and exchange outcomes written back so customer-facing order history stays accurate.
• Return status surfaced into the helpdesk (Zendesk, Gorgias) so agents see state without switching tools.